Submit a request

Please ensure your email address listed above is the one used for your Paceline account, otherwise, we will be unable to look up your account. You can find the email address associated with your account in the Paceline app under Profile → User Settings, or check the email account where we have emailed you

We're working on an issue to fix a delay with Fitbit reporting data to Paceline. You can view updates here: https://paceline.zendesk.com/hc/en-us/articles/360056295252-2-7-21-Fitbit-Syncing-Issues

We put in new fixes all the time, but you may not see them until you update your app. On your phone, tap on the following link and, if you see an option to 'Update', please do so and then try the app again to see if you still have the issue. Else, if you see 'Open' you're already up to date: https://apps.apple.com/us/app/paceline-wellness-rewarded/id1491824216?ls=1

In one line and at a high level, describe your request

Please provide more detail, such as an error message you may see or what you would like to know.

Please select the wearable you use with Paceline

Note: this process may take up to 15 minutes until it is seen in Paceline

Garmin has a 2x multiplier for Vigorous minutes that Paceline DOES NOT support (thus: you may find you need more than 150 Intensity Minutes to reach your 150 Paceline Minutes). Details here: https://paceline.zendesk.com/hc/en-us/articles/360050901052-All-about-Garmin-Paceline#h_01EN6SZQYXTRGMV8X2HKAQJQ7F

You find Exercise Minutes in light/bright green by opening your iPhone's Fitness app and tap on the area for 'Activity' where you see Move/Exercise/Stand. This is NOT found in Workouts (you should NOT be looking at something that says 'Total Time').

Note: it may take up to 15 minutes for this data to be reflected in the Paceline app

You find Exercise Minutes in light/bright green by opening your iPhone's Fitness app and tap on the area for 'Activity' where you see Move/Exercise/Stand. This is NOT found in Workouts. Should you find your Apple Watch and iPhone Activity or Fitness app do not match each other, please follow the steps here: https://support.apple.com/en-us/HT211865

No checkmark? Tap 'Connect', follow the steps, and then pull to refresh on the home screen

Details on how to take a screenshot seen here: https://support.apple.com/en-us/HT200289

Details on how to take a screenshot seen here: https://support.apple.com/en-us/HT200289

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